We've distilled the many questions our guests ask into this helpful one=pager. You may even find answers to things you didn't even know you were looking for ...
If you're still flummoxed, click here and submit a new question using the form.
ARRIVING IN ONE PIECE
Are you open?!
Clients tell us our front entrance can be confusing – especially on colder days when the door is closed it can sometimes be difficult to tell if we are open. But try the door handle and step inside – where we guarantee you a very warm welcome!
Is there disabled access?
Yes. A gentle ramp to the left of our front door on Hamilton Terrace leads up to our fully-accessible side entrance. Please take extra care if the ramp is wet. Should you need assistance please ask our staff or call the restaurant on 01926 422 422. We will be delighted to help. We also have an accessible toilet on the ground floor that has received some unexpectedly positive comments!
For reference our front entrance has six steps up to the front door each rising about 22 cm (8-9 inches). There are hand rails to all entrances.
Where should I park?
There is ample on-street parking available in the immediate area. In order of preference for evenings we recommend:
- Hamilton Terrace Car Park has 30 spaces and is adjacent to the restaurant. After 6pm there is no charge. Before 6pm the maximum stay is two hours (£2), including Sundays. If you are using the RingGo app, its code is 17818
- On-street parking along Hamilton Terrace and Regent Grove, in sight of the restaurant. After 6pm there is no charge. Before 6pm the maximum stay is two hours (£2), including Sundays. RingGo code: 17813.
- On-street parking along Newbold Street, a couple of minutes from the restaurant. After 6pm there is no charge. Before 6pm the maximum stay is two hours (£2), including Sundays. RingGo code: 17822.
- Rosefield Street Car Park – just behind the restaurant – has 47 spaces and 2 disabled bays. After 6pm there is a flat 50p charge. Before 6pm: two hours/three hours is £2/£3. Tickets are not available through the RingGo app. This is our preferred Sunday parking place, when it’s free all day.
- On-street parking on Newbold Terrace adjacent to Jephson Gardens. This is a 5 minute walk from the restaurant. After 6pm there is no charge. Before 6pm the maximum stay is two hours (£2), including Sundays. RingGo
Information correct as at June 2017. Please note: RingGo incurs an additional 55p booking fee.
Would you recommend a local taxi firm?
Head out our Front door and look left. At the end of Hamilton Terrace is a taxi rank, which is rarely empty. Our staff would be delighted to recommend other options when needed.
CAN YOU ...? DO YOU...? CAN I...?
...cater for my specific dietary requirements?
Invariably yes. In addition to offering vegetarian, vegan and gluten-free options we can tailor-make menus to suit your specific requirements. We appreciate you mentioning any dietary requirements when making a booking, as it ensures we can maximise the choices available during your visit. Please call the restaurant on 01926 422 422 and we look forward to explaining your options.
... tolerate jeans, or do I need to get dressed up?
Believe it or not we do get asked if we have a dress code – the answer is no! We want all of our guests to feel relaxed and be able to visit the restaurant whether it is a special occasion or not. On Sundays we are yet more relaxed than usual – it’s even been known for our chefs to wear Hawaiian garb when presiding over the summer barbecue on the terrace. Sigh. That said, we occasionally draw the line at ‘double denim’ ...
... accommodate my junior family members?
Of course – we are always delighted to see children in Restaurant 23 and our friendly staff will make your entire family feel very welcome. Our chefs can create smaller versions of our acclaimed dishes – or make simpler items such as fresh home-made pasta. Yummy. High chairs are also available.
... change or cancel my booking?
Changing your booking is easy. The easiest way is to find the e-mail you received from us confirming your booking (from firstname.lastname@example.org with subject line “Booking Confirmation”) and follow the link in there. Alternatively click here entering the same Booking Reference, or call us on 01926 422 422.
... enjoy a cocktail before dinner?
We should hope so! Morgan’s Bar on the first floor has a ‘notable cocktail list’ according to the Michelin Guide. All we ask is that you arrive 30-40 minutes before your booking time, which reflects your expected seating time at the restaurant table. Wherever possible we endeavour to reserve pre-dinner seats in the bar, but unfortunately we cannot make any guarantees especially during busy times. You’re most welcome to take cocktails into the restaurant, and indeed order more from your table.
... make a booking for, say, 6 months out?
Yes, we accept bookings for any future time; given seasonal menu changes we cannot always confirm what will be offered at this future point. If it is a bespoke event we will confirm menus as we work to our agreed specifications.
... order food in Morgan's Bar?
Morgan’s Bar has its own selection of exquisite bar food, including staff favourites mushroom tagliatelle and ham croquettes. We also have burgers, steak sandwiches, ice cream … everything being freshly prepared by Restaurant 23’s skilled chefs. Hot food is served 12:00 – 21:30 Wednesday to Friday, and 12:00 – 17:30 Saturday. On Sundays our Brunch menu is available throughout the building from 10:00 – 15:30. See you there!
... bring my own wine?
If our selection of over 200 wines – a list described by the Michelin Guide as ‘particularly interesting’ – is not to your tastes, then yes, you may. Please note we charge a corkage fee.
... speak to the Manager?
On the rare occasion something isn't quite right - please tell our friendly staff during your visit, who will be pleased to resolve any issue. We take all feedback very seriously – both good and bad – and take pride in constantly improving our offer. It goes without saying that we aim for all guests to leave delighted.
If you would like to make a suggestion or discuss a complaint about a recent experience please e-mail email@example.com. We aim to reply within 7 days. All feedback is genuinely appreciated.
GIFTS & GIFT VOUCHERS
Do you sell gift vouchers?
Of course. We offer standard denominations of £10, £20 or £50, additionally we can assemble a bespoke gift certificate for something or somebody even more special. We accept payment over the phone – or in person – and can even post vouchers to the lucky recipient. Call us on 01926 422 422 to find out more or e-mail firstname.lastname@example.org
Do you offer any gift experiences?
In addition to our advertised menus, we have two other ‘immersive’ adventures to consider:
- The Kitchen Experience allows you to experience the heat of a professional kitchen, under the expert guidance of Curtis and his team. From 8:30am you will help prepare and cook some of our signature dishes, before sitting down at lunchtime and enjoying the fruits of your labour! Maximum 2 people.
- Our Cocktail Masterclass imparts on you the skills to make and imbibe four exquisite cocktails over a two hour period, under the expert guidance of Chris and his team. Perfect for larger groups. Includes alcohol-free options.
Can I spend my SquareMeal (or similar) vouchers with you?
Unfortunately not – we are not members of any voucher scheme aside from our own.
LARGE GROUPS, EVENTS & CORPORATES
Can I hire out your entire venue?
You'd be very welcome. We offer larger parties exclusive use of any room or combination of rooms. Each has a minimum spend which varies by day of the week. Call the restaurant on 01926 422422 and we’d be delighted to help plan your special event.
What deposit will my event require?
To secure bookings for parties of six or more we charge a flat deposit of £10 per person. This amount is netted off your final bill.
Can I hold my business meeting at 34 Hamilton Terrace?
Yes. You will be joining a growing number of corporate clients who use our private rooms in many different ways. From morning meetings, for interviews or for larger presentations and trade shows – we can certainly help. Please call us on 01926 422 422 to discuss your requirements, or e-mail email@example.com
I am a local business. Can you offer my employees a preferential discount?
We have structured relationships with corporates who make regular bookings with us. Please contact us for more information.
Would you accommodate hen/stag parties?
We have hosted many types of celebrations over the years and would be delighted to see if we can help create something appropriate. The atmosphere we cultivate - and that appreciated by our other guests - is akin to “relaxed sophistication” so if that is right up your street … then by all means!
What is Morgan’s Art Club?
We curate rotating art displays from local artists and galleries, and also from further afield. It brightens up our walls and gives our guests something interesting to look at and discuss. The art is typically available for sale. For future exhibitions, we are always keen to hear from artists and indeed our own artistic guests! E-mail us at firstname.lastname@example.org with your suggestions.
How do I sign up to your mailing list?
Thank you for asking – please sign up here. We aim to strike a balance of informing you of our latest offers – some of which are naturally time-sensitive – whilst trying not to bombard you.
How do I unsubscribe from your mailing list?
In each marketing e-mail sent by us there is an option to unsubscribe at the bottom. If you click there you will automatically be unsubscribed by our mailing system.
CALLING ALL STUDENTS
Do you offer a student discount?
We most certainly do! On our weekly “Warwick Wednesdays” we offer holders of all NUS-affiliated student cards all-day happy hour on Morgan's Bar drinks – including our wonderful cocktails – and 25% off food, whether in the Bar or Restaurant. For any mixed groups, this offer is available only to those identifiable as students.
SPONSORSHIP & LOCAL COMMUNITY
Can you sponsor our raffle/charity/football team?
We are a small independent business and receive many requests for sponsorship throughout the year. Regretfully we can only help a small proportion of requests received.